Terms & Conditions

Please read these terms carefully before using our website, browsing our menu, placing food orders, or accessing our restaurant services.

1. Introduction

This website is operated by Ambar Restaurant to help customers explore our menu, place food orders, and access restaurant-related services.

1.1 Use of Website

You agree not to misuse this website for any unlawful, fraudulent, or harmful activities. All information provided by you must be accurate and up to date.

1.2 Food Orders & Acceptance

• Once an order is placed, you may receive confirmation via SMS or email.
• Orders are subject to item availability and restaurant operating hours.
• We reserve the right to cancel an order due to stock unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are listed in Indian Rupees (INR) and may include or exclude applicable taxes.
• Payments are processed securely through our authorized payment partners.
• Orders requiring online payment are confirmed only after successful payment.

1.4 Food Quality & Allergens

We maintain appropriate hygiene standards during food preparation and packaging. Customers with known food allergies or dietary restrictions should verify ingredients with our restaurant before placing an order.

1.5 Limitation of Liability

Ambar Restaurant shall not be responsible for delays caused by traffic, weather conditions, or other unforeseen circumstances. To the extent permitted by applicable law, our liability shall be limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations covered by our restaurant and displayed on our website or ordering platform.

2.2 Delivery Time

The estimated delivery time is generally 30–90 minutes, depending on the delivery distance, order size, and restaurant workload. Traffic, weather, holidays, and other external factors may cause delays.

2.3 Delivery Charges

Applicable delivery charges, if any, will be displayed during checkout before the order is confirmed.

2.4 Proof of Delivery

Customers may be required to provide an OTP, confirmation, or signature at the time of delivery to verify successful order handover.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot generally be cancelled by customers, as food preparation may begin immediately after order confirmation. Please contact the restaurant promptly if you experience an issue with your order.

3.2 Cancellation by Restaurant

We reserve the right to cancel an order under circumstances including:

• Item unavailability.
• Restaurant closure or operational issues.
• Technical or pricing errors.
• Delivery location outside our serviceable area.

3.3 Refund Policy

Refunds may be considered in the following situations:

• The restaurant cancels a confirmed order.
• Payment is deducted but the order is not confirmed.
• An incorrect item is delivered.
• The order is not delivered.

3.4 Refund Process

Eligible refunds will generally be processed within 5–7 working days to the original payment method. Actual credit timelines may depend on the bank or payment service provider.

3.5 Contact for Support

For order cancellations, delivery concerns, or refund assistance, please contact Ambar Restaurant using the details below.